How to create an auto chatbot for your business using WhatsApp Business API

In the digital age, making customer service easy and effective is the need of every business. WhatsApp, one of the most popular messaging platforms in the world, is now being used a lot for business communication as well. Especially with the help of WhatsApp Business API, businesses can now connect with their customers in an automated way.
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2) What is WhatsApp Business API?

WhatsApp Business API is an interface that allows medium to large scale businesses to connect their systems (such as CRM, website, mobile app) to WhatsApp. This API helps them provide features like chatbots, automated messages, orders, support.

3) What is an auto chatbot?

An auto chatbot is a software that automatically responds to customer messages. As soon as a customer sends something like “hello”, “price”, the bot automatically responds,

4) What is the process to create a WhatsApp chatbot?

-Access to WhatsApp Business API
For this, you need to officially get API access from Meta (the company that owns WhatsApp).

-Facebook Business Account
Your Facebook Business Manager account must be verified to use the API.

-Chatbot Builder Platform
You need a tool that can design chatbots. Such as: Whatsbit

-Phone Number and Verification
A WhatsApp number will be required which will be linked to the API. This is verified through Meta.

-Process of creating a chatbot
Register with BSP
First create an account with BSP. They will help you with Meta API access, verification and setup.

-Do API Integration
As per the API documentation, connect your system (website, CRM or chatbot builder) to the WhatsApp API.

-Design the bot flow

Now decide what questions the customer can ask and how the bot will answer. For example:

“Hello”

Bot: “Hello! Sir, how can we help you?”

-Benefits of WhatsApp Chatbot

*24/7 customer service

*Faster response time

*Easy to check order status, bookings or FAQs

*Increase brand value of the business