It is developed by integrating with WhatsApp Business API and CRM software.
2) What are the main features of WhatsApp CRM?
– Centralized communication
All customer chats can be easily viewed on a single dashboard, whether you have 2 people on your team or 50.
– Set up automated messaging: Send welcome messages to new customers, and ask about products.
– Tagging and segmentation
Customers can be tagged according to their purchase status, interest or location. This makes targeted marketing easier.
– Customer support: We can help you 24/7 through WhatsApp CRM.
– Analytics and reporting
You get performance reports of every campaign – how many messages were sent, how many were read, how many were replied to, etc.
3) Why adopt WhatsApp CRM?
1. Better customer experience
A customer loves to connect with a brand that responds quickly and effectively.
2. Fast and personalized service
It becomes possible to give every customer a personalized reply according to their name and purchase history.
3. Increase in sales
A single WhatsApp message sent at the right time can push a customer to make a purchase.
4. Avoid commissions and leaks
Without a CRM, leads are often lost or the customer doesn’t respond. WhatsApp CRM records every conversation and ensures follow-up.
5. Team collaboration
All team members can talk to customers from a single platform. Work distribution and tracking becomes easier.
4) Which businesses are benefited by WhatsApp CRM?
E-commerce and online stores
* Real estate – lead management, property details sharing, follow-ups
* Education and coaching – class reminders, student support
* Travel and hospitality – booking details, offers, customer feedback
* Healthcare – appointment reminders, report sharing, patient interactions
5) How to setup WhatsApp CRM?
-Get WhatsApp Business API access (this is different from regular WhatsApp)
-Connect to a WhatsApp CRM platform like Whatsbit.
-Integrate the CRM with your system.
-Set up a chatbot,